Best Practices
Timing & Flow:
- Send review requests within 24 hours of service
- Avoid sending after refunds or issues
- Stick with the 14-day proven sequence
How to Ask:
- Ask in person: “You’ll get a quick text from us—it really helps.”
- Give front-desk staff a go-to script
Automation:
- Let the platform handle follow-ups
- Personalize messages with first names
- Don’t run multiple platforms (e.g., Listen360 + Review Engine)
What to Avoid:
- Never ask for only 5 stars
- Don’t offer incentives—it’s against Google’s policy
Bonus Tips:
- Repurpose top reviews as social proof
- Run friendly staff competitions to boost results
Need help? Book your onboarding call
Team Performance Insights
See who’s generating the most reviews and where to improve.
Multi-location Management
Control and compare performance across multiple branches.
Reputation Score Dashboard
Track your average rating, review volume, and response rate.
AI Reply Assistant
Generate and customize responses to your reviews in seconds.
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Smart Follow-ups
Automatically remind customers who haven’t left a review.
Automated Review Requests
Send SMS and email invites at just the right time.
How fast will I see results?
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What happens if I get a bad review?
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Can I connect Yelp or Facebook?
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Can I import past reviews?
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