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Review Engine is a reputation management tool that helps businesses collect, manage, and showcase customer reviews easily. It’s designed to improve your online reputation and attract more customers.

Review Engine is perfect for small-to-medium businesses, service providers, and professionals who want to boost their credibility and stand out online.

Review Engine helps your business in three key ways:

‍Request: Automated, personalized messages (via SMS and email) ask customers for feedback. Satisfied customers are guided to leave public reviews on platforms like Google, while unhappy ones can share concerns privately—helping you resolve issues before they escalate. This process boosts response rates by up to 30%.

‍Respond: AI-powered tools make it easy to reply to reviews quickly, showing customers you care and reinforcing your commitment to excellent service.

‍Repurpose: Turn glowing reviews into powerful marketing assets, showcasing them across your website, social media, and more to attract new customers.

Review Engine prioritizes Google Business profiles since Google reviews have the biggest impact on visibility and local search rankings. However, we can integrate with nearly any major review platform to fit your needs.

Review Engine operates in two key phases:

1. Activation Phase – We kickstart your reputation boost by reaching out to past customers, encouraging them to leave reviews. To maximize engagement, we may include incentives like a free meal or giveaway.
2. Automation Phase – We set up a seamless, ongoing system that automatically requests reviews from current and future customers, ensuring a steady flow of fresh feedback.

We manage both phases entirely, delivering proven success.

We can’t filter negative reviews due to FTC regulations, but we make sure you have the chance to address customer concerns directly. Many customers appreciate the outreach, and in many cases, engaging with them can turn a negative experience into a positive one.

Reviews boost your Google rankings, increasing visibility and attracting more leads. Upon request, we can provide a Local Brand Manager to help optimize your strategy.

We rely on key metrics to measure local SEO performance:

• AGR (Average Grid Rank): Considers only nodes with ranks of 20 or better.
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• ATGR (Average Total Grid Rank): Includes all nodes, using a value of 21 for ranks over 20.
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• SoLV (Share of Local Voice): Represents the percentage of search nodes where your business ranks in the top 3. A higher SoLV (closer to 100%) means a stronger local presence.
  
  

We prioritize full transparency in our pricing. The only additional cost is for text and email usage, which we disclose upfront. Most clients find this expense minimal after the Reactivation Phase—often under $10 per month, depending on volume.

For reference, $10 covers approximately 372 text message segments or 9,090 emails.

You can easily track and manage your billing from your dashboard, including:

• Billing Dashboard
• Subscriptions
• Payments
• Wallet & Transactions

Your wallet balance updates every 24 hours, with an auto-recharge option set to $10 when the balance drops below $0.

Your wallet balance updates every 24 hours, with an auto-recharge set to $10 when the balance drops below $0. Some businesses prefer a higher recharge amount for uninterrupted service—we're happy to adjust it upon request.

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We use Twilio and/or Textgrid to ensure reliable delivery, compliance, and top-tier service. Our team is always working to improve performance and enhance deliverability.

Nope—there’s no cap! We’ve helped businesses collect thousands of reviews (and counting). How many you gather depends on your customer base, industry, and the experience you provide—but with our automation, you’re set up for unlimited growth.