Background
Dr. Wheel, a mobile rim repair service with over 20 years in business, had a strong offline reputation—but only 108 Google reviews.
Like many local service providers, they relied on word of mouth and Yelp ads. But they knew that long-term visibility and customer trust would be won or lost on Google.
That’s when they partnered with Tiny Mammoth to streamline their online reputation using Review Engine.
Within 6 weeks, they passed 375 reviews.
Within 3 months, they crossed 600.
Here’s how they made the switch—and what happened next.
The Problem: Manual Review Collection Was Holding Them Back
Before Review Engine, Dr. Wheel asked their technicians to manually request reviews. They even offered incentives. But the process wasn’t efficient:
- 2 minutes to request a review
- 5 minutes to respond to the review
- 5 minutes to repurpose it for social media
= 12 minutes per review
Multiply that by 500+ new reviews, and that’s 100 hours of team time saved.
At an average wage of $20/hour, the team reclaimed $2,000 worth of labor—just by automating their review workflow.
“Review Engine paid for itself in the first month.”
Why They Chose Review Engine
Dr. Wheel was already working with Tiny Mammoth on paid ads and website optimization. Integrating Review Engine was a natural next step.
The setup was fast, simple, and required no technical expertise. The entire review process—requesting, responding, and repurposing—was handled inside their custom dashboard.
No extra work for the team. Just steady, consistent results.
What Happened After Launch
Dr. Wheel’s Google reviews grew from 108 to over 600 in less than 90 days.
Here’s what changed:
- Better local SEO: More recent and consistent reviews improved their Google rankings across service areas.
- More conversions: Paid ad campaigns saw a 5–15% increase in leads.
- Increased referrals: With more reviews, word-of-mouth clients had proof to back their trust.
- Higher team morale: Seeing real customer praise come in daily kept the team motivated.
They now manage their entire reputation and lead flow inside the Tiny Hub dashboard, and they’re testing Echometa, a voice AI assistant, to handle inbound calls and appointment setting.
“We’re not chasing reviews anymore—they come in automatically.”
For Other Local Service Providers
Whether you’re running a mobile repair, HVAC, or home services business—building and maintaining trust online is now essential.
Review Engine helped Dr. Wheel grow faster and operate smarter by giving them back their time and improving results without increasing workload.
🎥 Watch Their Story
Want Similar Results?
Try Review Engine free for 14 days and see how many 5-star reviews you’re missing out on.
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